Carriers need to ensure they are actively engaging with their clients’ risk management cultures so the unforeseeable becomes less of a risk

Without some form of face-to-face negotiation the London market's competitive edge could be lost

Industry must respond to clients' needs if it is to secure a sustainable future

Flexible and dynamic digital survey systems would allow risks to be better assessed

Many within the industry fear if there were a major loss, there will be insufficient resources available to provide even a basic level of response