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Claims Management

Set Alert for Insurance Day Regulars :: Claims Management

QBE Europe's claims director: Clearing the waste from the claims process

Mike East's goal is to remove processes that do not add value to the claims function. He tells Insurance Day how new technologies are being employed to clean up the system
Europe QBE

Focus: Agreement on 'soft costs' critical to smoothing the hard edge of construction claims

The market needs to step up its efforts to address an issue which constitutes a significant expense and impedes the efficient settlement of construction claims

Focus Claims Management

Legal Focus: FCA extends remit to regulating claims management companies

Defendant insurers have long been arguing for changes to claims management company regulation
United Kingdom Regulation

Viewpoint: 'Large energy claims bring with them difficult issues and challenges'

As the complexity and magnitude of exposures in the energy sector increase, underwriters and loss adjusters must be flexible in terms of finding practical and equitable solutions to claims
Losses Lloyds

CNA Hardy's Bunting: Bringing a customer-centric focus to claims handling

While technology can offer improvements in claims handling efficiency, insurers need to make sure they put the policyholder’s needs first, the insurer's head of claims says
London Claims Management

Crawford appoints Harbans to lead Canadian Lloyd’s unit

Appointed director of operations for Crawford's Canadian unit
North America Canada
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Latest From Viewpoint

ID Comment: Looking on the bright side of climate change

The re/insurance industry is beginning to place more emphasis on the growth opportunities, rather than the challenges, represented by climate change – but the task of mitigating the exposure remains considerable
Resilience Casualty

ID Comment: CCRIF growth is positive step in building Caribbean resilience

Regional facility has seen increased interest following last year's widespread destruction
North America Hurricane Season

ID Comment: Can weather index insurance deliver on its promise?

The take-up of weather index insurance is far below expectation as many small farmers struggle to understand how it works

Resilience Risk Management

ID Comment: Insurer knowledge can help fuel resilience

Industry has a broader role to play than just providing insurance cover

International Lloyds

ID Comment: Lloyd’s calls closing time on loss-making syndicates

It is time for the London market 'drunks' to sober up 
United Kingdom Lloyds

ID Comment: June renewals point to sea-change

Some carriers' business models are under threat – what will replace them?

International Renewals
See All