Claims Management
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Court considers claimant dishonesty
In a recent case, the High Court defines dishonesty in terms of the claimant rather than the claim
Brit to speed up claims with machine learning algorithm
New algorithm seeks to speeds up the claims payment process for natural catastrophe losses through imagery
'Data privacy is a fundamental issue for insurance fraud investigation'
As the technologies, information sources and tools evolve, it is critical any evidence gathered about an insurance claim is not in breach of data privacy regulations
Covid-19 claims bill puts XoL treaty wordings to the test
The ball is in reinsurers’ court as to whether they aggregate pandemic-related business interruption claims after the Supreme Court rejected Covid-19 as a single event, but there is cautious optimism a solution will be found
Legal Focus: Insurers braced for second wave of Covid-19 litigation
Insurers continue to operate in an uncertain landscape as Covid-19 related issues re-emerge as areas of contention for future legal challenges
Legal Focus: Challenge excessive costs bills in low-value data breach claims
Insurers should be ready to resist these costs bills and not just pay up, despite the courts’ unpredictable approach to costs assessment
Latest From Viewpoint
'Managing the exposures of climate change goes well beyond pricing for reinsurers'
Although historical hazard and claims data are still useful, it is increasingly becoming less indicative of future catastrophe trends and losses for re/insurers
'Data privacy is a fundamental issue for insurance fraud investigation'
As the technologies, information sources and tools evolve, it is critical any evidence gathered about an insurance claim is not in breach of data privacy regulations
'Cat exposure management is essential to insuring solar energy assets'
There are high hopes for new technologies to mitigate natural catastrophe losses, but insufficient data about damage to solar energy installations and equipment makes it very difficult to determine which risk management strategies may be the most effective
'The digitisation of the London market is starting to deliver real efficiencies – we need to press on'
Fuelled by the need to work in different ways because of Covid-19, the market-wide drive to digitisation has started to deliver real efficiencies but we must seize on this momentum to modernise the way business is done in the world’s longest-established insurance marketplace
'Realistic attack scenarios are fundamental to the success of cyber risk models'
The evolution of cyber attack activity as a service economy that enables unskilled actors to purchase attack capabilities and tools is a major challenge for risk modellers
'Centralised intelligence is critical in fight against cyber crime'
The main responsibility for monitoring and investigating cyber crime rests with government and law enforcement, but businesses and their insurers also have a key role to play
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