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Sharon Long

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'A good claims service is more than just about technical excellence'

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It can be very difficult to quantify or measure, but insurers ignore the value of claims service at their peril

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This copy is for your personal, non-commercial use. For high-quality copies or electronic reprints for distribution to colleagues or customers, please call UK support +44 (0)20 3377 3996 / APAC support at +65 6508 2430

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