First time two regulators have taken co-ordinated action against insurers, intermediaries and individuals

Last week the UK’s Financial Conduct Authority (FCA) announced it is to carry out a review of the claims-handling process in the insurance market. The thematic review will assess claims issues across the retail insurance market, but will focus on household and travel claims

GETTING UK senior management engaged in pushing up standards at firms regulated by the Financial Services Authority (FSA) is a key challenge for the regulator and has been one of the key drivers for the move towards a more "principles-based" system of regulation.