All the research suggests transformation of the traditional underwriter role is overdue if businesses are to succeed in a modern, fast-changing and highly competitive global market insurance market

London market insurers need to work out how to deliver on their promise to the client in an international context

One of the most striking aspects of Gracechurch Consulting‘s recent UK, Europe and US comparative survey is the inconsistent claims handling service provided by most international insurers

The market faces dangers of inconsistency, over-complexity and a strong tendency to carry on as before

Reinsurance underwriting is increasingly about much more than simply risk selection and pricing – it is about business development and building long-term relationships.

Claims service is the promise to the end client, so delivering a poor service equates to a poor product, a sign something is not working. People quality is still the critical element of any broker-insurer relationship, and claims is a vital part of that service delivery