FSA ready to get tough on TCF delivery
The UK’s Financial Services Authority’s (FSA) recent background note reminding companies of the March 2007 deadline for the implementation of Treating Customers Fairly (TCF), together with parts of the new 2007-08 Business Plan, usefully summarise what companies should be considering in implementation and subsequent embedding planning, according to Gareth Whiting, a senior associate in the insurance group at Eversheds.